Privacy Policy

This Privacy Policy describes how Bespoke Curiosities Studios ("we", "us", or "our") collect, use, and disclose your personal information when you use our messaging-based games and services delivered via SMS and WhatsApp.

1. Information We Collect

When you register for our services, we collect the following types of information:

• Personal Information: Name, email address, phone number, WhatsApp ID, and nickname
• Communications: Records of messages sent between you and our game service (via SMS or WhatsApp), which help us improve the game experience
• Game Data: Your progress, interactions, choices, and other gameplay information
• Technical Data: Device information and timestamps of interactions
• WhatsApp-specific Data: When using WhatsApp, we may receive information such as your profile picture, online status, and "read receipt" information as provided by the WhatsApp platform

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our game services
• Process and manage your registration and gameplay
• Send you game-related messages and updates
• Respond to your inquiries and provide customer support
• Protect the security and integrity of our services
• Analyze usage patterns to improve user experience
• Comply with legal obligations

Legal Basis for Processing: We collect and process your personal data based on your consent and/or legitimate business interests in providing you with the service. When you register for our games, you consent to the data collection and processing described in this Privacy Policy.

3. Messaging Communications

Our games operate through messaging platforms including SMS text messaging and WhatsApp. By registering, you consent to receive messages related to gameplay through your chosen platform. These messages are essential to the functioning of the game.

For SMS users: You can opt out of SMS communications at any time by texting "EXIT" to our game number. Please note that opting out will prevent you from continuing to play our SMS-based games.

For WhatsApp users: You can opt out of WhatsApp communications by using the "Block" or "Delete chat" functions within WhatsApp, or by replying "EXIT" to our messages. Please note that opting out will prevent you from continuing to play our WhatsApp-based games.

Please be aware that by using WhatsApp to engage with our services, your communications may also be subject to WhatsApp's own Privacy Policy and Terms of Service. We recommend reviewing WhatsApp's privacy practices.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties for marketing purposes. Your phone number, WhatsApp ID, and other personal information will not be used for marketing or promotional purposes.

We may share your information with:

• Service Providers: Companies that help us deliver our services (such as SMS gateway providers and WhatsApp Business API providers)
• Messaging Platform Providers: When you use our WhatsApp-based games, your interactions necessarily involve sharing data with Meta (WhatsApp's parent company) in accordance with their terms of service
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Website Data

If you use our website (for registration or account management), we may collect non-personal information via cookies and similar technologies to improve site functionality and analyze user behavior.

This information may include:

• Browser type and version
• Device information
• Pages visited and navigation patterns
• Time spent on our website

You can control cookies through your browser settings, but disabling cookies may limit some website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to provide the game service, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations.

Specifically:

• We generally retain player information and game data for 24 months after your last interaction with our services
• Account and registration information is retained as long as your account is active
• Customer service communications are typically retained for 12 months after resolution
• Messages exchanged via WhatsApp may be stored in accordance with our retention policy, but may also be subject to Meta's data retention practices

After these retention periods, we may anonymize or delete your personal information, while potentially retaining anonymized gameplay data for analytical purposes.

Game messages and interaction history may be retained indefinitely in anonymized form to improve game design and player experience.

Please note that deleting our WhatsApp chat on your device does not automatically delete your data from our systems. To request deletion of your data, please contact us using the information in the "Contact Us" section.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we have about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to withdraw consent for data processing
• The right to object to certain processing of your personal information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Geographic Scope and Cross-Border Data Transfers

Our services are primarily intended for users in the United States and Canada. By using our services, you acknowledge that your information will be processed as described in this Privacy Policy.

Your information may be transferred to—and maintained on—servers located outside your province, country, or other governmental jurisdiction. If you are accessing our services from outside the United States or Canada, be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

When you use our WhatsApp-based services, your data may be processed by Meta (WhatsApp's parent company) in accordance with their global data practices. This may involve additional international data transfers beyond those mentioned above.

We ensure that such transfers comply with applicable privacy laws and take appropriate safeguards to ensure the security and protection of your personal information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@bspokecuriosities.com